This Privacy Policy was last updated on 24th July, 2021.
Techwiser Solutions Pvt. Ltd. (Company, we, our, us ) takes your privacy very seriously. This Privacy Policy
(Privacy Policy) describes the usage of information
provided or disclosed to the Company, which may be inclusive
of your personal information, and also brings to your notice
the rights which are afforded to you as per the terms of
this Privacy Policy. This Privacy Policy must be read in
conjunction with the Terms of Use available at:
Hiclans - Terms and Conditions
and the Community Guidelines, available at:
Hiclans - Community Guidelines.
Our Privacy Policy is in accordance with the applicable laws
in the jurisdictions we offer our Services in. All
capitalized terms that have not been specifically defined
herein shall have the same meaning as provided under the
Terms of Use.
By accessing, downloading, or using the website or the
allied mobile application, Hiclans (Application) you
agree to be governed by this Privacy Policy.
1. SCOPE
1.1. This Privacy Policy applies to the Services,
Application, or any online application or service that
refers to or links to this Privacy Policy. This Privacy
Policy applies regardless of whether you have downloaded or
accessed or used the Application from your mobile telephone
or handheld device or any other computer resource to access
our Services.
1.2. Hiclans is a public, microblogging platform. The
users acknowledge and understand that any content (including
their user handle, profile picture and published posts/
Hiclans) created by the users, is publicly available and
searchable by anyone around the world. It is advised that
the Users do not post any personal (or sensitive) personal
information in a Hiclans. You should be careful of what you are
posting on the Application, for the updates will be
reflected in your feed and will be visible to other Users of
the Application, or anyone else who accesses our Services,
depending upon the privacy setting specifically chosen by
you for your account.
1.3. You acknowledge and agree that by providing
public Content on Hiclans, you are authorizing and advising us
to disclose that information on the Application and allow
for wide circulation. When you are using hashtags, our APIs,
and that of other third-party service providers will also
have access to such information. We do not govern the
operations of these entities, and you may be required to
adhere to their policies, hence, we urge you to refer to
their policies and familiarize yourself with the same, prior
to engaging with such third-party platforms.
2. INFORMATION WE COLLECT
2.1 At the time of registration: When you choose to
register on the Application, we will seek certain
identifiers which qualify as personal data (as defined at
law), and some of these identifiers will have to be
mandatorily collected, and some will have to be collected
only upon your discretion, and consent.
2.2 The information which you provide to us,
mandatorily are:
i. Name: for the purposes of creation of a
profile;
ii. Mobile number, E-mail: for communication, mapping
of profile, identification, authentication via OTP;
iii. User handle preference: for the purposes of
identification;
iv. Date of Birth: for the purposes of
identification;
v. Gender: for the purposes of creation of a
profile;
vi. Profile Picture: for the purposes of creation of
a profile;
vii. Location: for the purposes of creation of a
profile.
viii. The language that you wish to communicate
in.
2.3 The information which you may choose to
additionally provide, are:
i. Language preference: for the purposes of
customization of the Content, and other services offered to
you;
ii. Professional details: for the purposes of
creation of a profile;
iii. Description of Self: for the purposes of
creation of a profile;
iv. Relationship Status: for the purposes of creation
of a profile;
v. Access to information on your device to optimize
your use and access of the Services. You can restrict the
access granted to the Application, from the device settings.
No device permission will be taken from you without your
explicit consent.
2.4 At the time of profile verification –
In order to verify your profile, we will collect information
from you for verification of your identity. Information that
we collect may include:
i. Mobile number;
ii. Driving license;
iii. Any other identification document(s) issued by
government authorities.
We seek this information from you only when you seek to
become an authenticated profile on the Application, while
using our Services, and such information is not disclosed to
the public.
2.5 Third Party Service Information – When you
choose to link third party services with Hiclans (including
other social media platforms like Facebook, Twitter,
Instagram, etc.) we will collect your user ID (or
equivalent) for such third-party services as well as any
information that you may choose to share from that third
party service with us.
2.6 Information from your use of our Services – When
you use our Services, we collect the following information
automatically:
i. Content of the Hiclans (text, images, graphics,
audio, visuals, etc.);
ii. Users you follow on the Application;
iii. Users who follow you on Application;
iv. People who have visited your profile and vice
versa;
v. Information on your browser and server logs,
including your IP address, information in the cookies and
your browsing history;
vi. URL information, time stamp, visit information,
your browsing history;
vii. Device information;
viii. Date of download and/or reinstall of the
App;
ix. Events related to your actions (follows,
reactions to Hiclans, time spent, how often and when you visit
the Application etc.);
x. Users who send you chat requests and have chatted
with you;
xi. The Unique Device Identifier on the Application;
and
xii. Language
We do not collect any further information which is not
specifically communicated to you as per this Privacy Policy.
2.7 Surveys – We may collect additional information
at other times, including but not limited to, when you
provide feedback(s), modify your content or email
preferences, respond to surveys, provide comments, or
communicate with us. This information may include your name,
e-mail id, mobile number, location, etc. and only such
information that you may choose to specifically provide to
us.
2.8 Cookies – We use cookies and similar technologies
which are necessary to its functioning. Some of these
cookies are essential for us to provide you with the
Services on the App. We, or our third-party service
providers, may use cookies, mobile app analytics and similar
technologies to track visitor activity and collect data on
the App. We may combine this data with other personal data
we have collected from users.
3. WHY WE COLLECT THIS INFORMATION
We collect information to provide the Services and for the
purposes as outlined below:
3.1 to help us identify you when you log onto the
Application and when you register an account with us, and,
to validate, authorize and map a specific profile with an
authorized user;
3.2 to enhance the quality of the Services that we
provide and improve your experience during browsing;
3.3 for providing location-based services, as and
where requested by you;
3.4 for the performance of a contractual and legal
obligation;
3.5 to communicate with you;
3.6 to provide you with news, special offers, general
information about other products and services along with
marketing information and surveys, as agreed to by you;
3.7 to provide and process service requests initiated
by you.
4. WHEN WE SHARE YOUR INFORMATION
4.1 We may share any information with our trusted
partners or third parties who provide us with infrastructure
support services, for meeting the obligations agreed to
between you and us. We may also share aggregated,
non-personally identifiable information publicly and with
our partners, like publishers, advertisers or connected
sites to show trends about the general use of our Services.
We will seek your consent prior to using or sharing your
personal information for any other purpose, if so,
identified at a later stage.
4.2 We may also use your information to perform
analytics and conduct customer research, to determine your
interest, for identifying content that generate sales and to
analyze traffic patterns.
4.3 We also use your information to market to you as
per the laws of your country, and to the extent permissible.
5. DISCLOSURE OF INFORMATION
5.1 We may also disclose your Personal Information
only:
i. As required by law, such as to comply with a
judicial order, executive orders, requirement by a law
enforcement authority, or by other legal processes.
ii. When your desired products and services can only
be provided if your personal information is disclosed.
iii. When we believe in good faith that disclosure is
necessary to protect our rights, protect your safety or the
safety of others, or, investigate fraud or crime;
iv. If we (or our affiliates) are involved in a
merger, acquisition, or sale of all or substantially all of
its assets or equity.
5.2 We will never rent or sell your personally
identifiable information to others.
6. USER RIGHTS ON HICLANS
We want to ensure that you are fully empowered on our
platform and are completely aware of the rights that you are
entitled to in the course of using our platform. You have a
number of rights in relation to the information we hold
about you.
i. Access. The right to access the information we
hold about you, and to obtain details of the processing. You
also have the right to access a list of all the third
parties that have your Personal Information through us.
ii. Rectification. The right to seek, correct,
update and modify the information available with us, to
ensure accuracy.
iii. Cancellation. The right to seek to cancel or
erase, free of charge, your personal data when it is
inadequate, excessive, or unnecessary. This shall be subject
to the lawful processing measures.
iv. Objection. The right to withdraw your consent to
our continued processing of the information, at any point of
time, subject only to any legitimate reason for continued
processing in certain circumstances.
v. Portability. The right to seek from us your
personal data to be provided to another service provider, in
a machine-readable format.
You may exercise any of these rights by writing to us at
redressal@hiclans.com
This shall be subject to the legal requirements, and our
internal procedure.
7. HOW LONG WILL YOUR PERSONAL INFORMATION BE STORED WITH
US?
7.1 In relation to other Personal Information, we store them
for certain pre-determined periods based on the basis of (i)
statutory and legal requirements; (ii) industry guidelines,
(iii) deidentified or pseudonymized data sets to be used in
an aggregated format for scientific, statistical or
historical purposes.
7.2 We retain the information which we have collected for a
period no longer than is necessary, and as may be required
in law. If we need to retain your Personal Information for a
longer period, we will inform you prior to the extension of
the storage period and seek your explicit consent to extend
the retention period. We will delete your information
whenever you request us to do so. However, we may archive
and/or retain some information for legal purposes. Any other
information which is processed by us for analytical
purposes, will only be processed in an aggregated or
non-identifiable basis.
8. OPTING OUT
8.1 You can always opt out of our Services or choose
not to disclose information to us at any time. However, keep
in mind that some information may be needed to register with
us or to take advantage of some of our special features. By
providing limited information, or by availing the opt-out
provision, you may not be able to access full
functionalities of our Services and Application, and some
features may be disabled for your access.
8.2 We reserve the right to continue to keep a copy
of any of your Personal Information if required by law. We
may use any aggregated/anonymized data derived from your
account, in a matter which shall not infringe upon your
privacy.
9. THE SECURITY OF YOUR INFORMATION
9.1 Your personal data is maintained by us in
electronic form. We shall take all necessary precautions to
protect your personal data and implement reasonable security
practices and measures including certain managerial,
technical, operational and physical security control
measures that are commensurate with respect to the
information being collected and the nature of our business.
Specifically, we will ensure that the security
infrastructure put in place by us to safeguard your Personal
Information against loss, unauthorized access, destruction,
use, processing, storage, modification or de-anonymization,
will at all times be adherent to the best industry
standards.
9.2 We restrict access to personal information to
Company employees, contractors, and agents who need that
information in order to process it. Anyone with this access
is subject to strict contractual confidentiality obligations
and may be disciplined or terminated if they fail to meet
these obligations.
10. GDPR COMPLIANCE
10.1 The Application may be accessed and used by
residents of the European Economic Area (EEA), who would be
regulated by the Regulation (EU) 2016/679 of the European
Parliament and of the Council of 27 April 2016 on the
protection of natural persons with regard to the processing
of personal data and on the free movement of such data and
repealing Directive 95/46/EC (General Data Protection
Regulation) (GDPR). EU citizens may reach out to us at:
redressal@hiclans.com
with a subject line “GDPR compliance”. We respond to all
requests we receive from individuals wishing to exercise
their data protection rights in accordance with applicable
data protection laws. Any transfer of data generated from EU
citizens shall be subject to the data transfer compliances
outlined in GDPR.
11. OVERSEAS TRANSFER
11.1 Your information may be transferred to and stored in
locations outside laws of the territory in which the Company
is registered and where the Application is registered on the
app stores. We will do this only when the destination
jurisdiction has an adequate and appropriate level of
protection and where the transfer is lawful, and only when
the same is required for us to meet our contractual and
statutory obligations, and only where the laws of your
country allow us to do so. For completeness, the information
which may be transferred outside is such information which
may be sent to foreign jurisdictions as per the applicable
laws.
11.2 When we transfer your personal data from your Home
Country (country, state and city in which you are present)
to the Alternate Country (another country, state and city),
we will comply with our legal and regulatory obligations in
relation to your personal data, including having a lawful
basis for transferring personal data and putting appropriate
safeguards in place to ensure an adequate level of
protection for the personal data. We will also ensure that
the recipient in Alternate Country is obliged to protect
your personal data at a standard of protection comparable to
the protection under applicable laws.
11.3 Our lawful basis for such transfer will be either on
the basis of content or one of the safeguards permissible by
laws.
11.4 For transfer of data outside the EEA, we will follow
adequate safeguards mandated under the GDPR. We ensure an
adequate level of protection for the rights of data subjects
based on the adequacy of the receiving country’s data
protection laws, contractual obligations placed on the
recipient of the data (model contractual clauses).
12. CHILDREN
12.1 You must have attained the age of majority to be able
to use and access our Services. If you are a minor in your
jurisdiction, your registration and use of our Services must
be with the supervision of an adult.
12.2 As a parent or legal guardian, please do not allow your
minors under your care to submit Personal Information to us.
In the event that such personal data of a minor is disclosed
to us, you hereby consent to the processing of the minor’s
personal data and accept and agree to be bound by this
Privacy Policy and take responsibility for his or her
actions.
13. PERSONAL DATA OF OTHERS
13.1 In some situations, you may provide personal data of
other individuals (family, friends, likewise) to us. If you
provide us with such personal data, you represent and
warrant that you have obtained their consent for their
Personal Information to be collected, used and disclosed as
set out in this Privacy Policy.
14. CHANGES TO THIS PRIVACY POLICY
14.1 We make periodical changes to the Privacy
Policy. Any significant changes we may make to our Privacy
Policy in the future will be promptly notified to Users by
posting the relevant terms in a prominent position on the
webpage. The new terms may be displayed on the webpage, and
you will be required to read and accept them to continue
your use of the Services.
15. GRIEVANCE REDRESSAL MECHANISM
Any discrepancies or grievances with regard to content and or comment or breach of this Agreement shall be taken up with the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to info@hiclans.com
(“Grievance Officer”)
Mr. Kishan Bhut
Grievance Officer
#C 1118 Siddhi Vinayak Business Tower,
Behind Dcp Office,
Beside Kataria Automobile, Makarba,
Ahmedabad - 380051.
16. OUR CONTACT DETAILS
Our contact details are below:
Techwiser Solutions Private Limited,
#C 1118 Siddhi Vinayak Business Tower,
Behind Dcp Office,
Beside Kataria Automobile, Makarba,
Ahmedabad - 380051.